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Norae Support

Something not working, or a question these pages don't answer? Email support@tcfusion.dev and a human will reply — usually within one business day.

Subscriptions

How do I cancel?

Subscriptions are billed by Apple or Google, so you cancel with them, not with us:

• iPhone: Settings → tap your name → Subscriptions → Norae → Cancel Subscription.
• Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Norae → Cancel.

Cancel at least 24 hours before your trial or period ends to avoid the next charge. Deleting the app does not cancel a subscription.

I paid but Norae still shows the paywall

Open Norae and tap Restore purchases on the paywall. That re-checks your purchase with the app store. Make sure you're signed in to the same Apple ID or Google account you bought with. If it still doesn't unlock, email us with your store receipt and we'll sort it out.

Can I get a refund?

Refunds are handled by the store, not by us. On iOS use reportaproblem.apple.com; on Android use the Play Store order history. If a technical fault on our side caused the problem, tell us and we'll support your refund request.

Your words and progress

Will my saved words move to a new phone?

Norae has no account: your saved words, review schedule and streaks are stored on your device. They don't automatically follow you to a new phone, and we can't restore them for you — that's the trade-off for not holding a profile of your learning on our servers. Your subscription does carry over via Restore purchases.

A caption or translation is wrong

Transcripts and translations are machine-generated and will sometimes be wrong, especially with slang and fast speech. Use the report control on the clip, or email us the clip and what it should say — corrections feed straight back into the catalog.

Video and content

A video won't play

Clips play through YouTube's official player. If one fails, it usually means the creator made it private, deleted it, or disabled embedding — swipe to the next clip and we'll prune it from the catalog. Check your connection too; Norae needs one to stream.

I'm a creator and want a clip removed

Email support@tcfusion.dev from an address associated with the channel, with a link to the video. We'll remove it from the catalog promptly. Norae never hosts or re-uploads video — clips play in YouTube's embedded player and link back to your channel.

Privacy and data

Norae has no sign-up and keeps your learning data on your device. Full detail is in the Privacy Policy. To exercise a data right, email privacy@tcfusion.dev.

Contact

Support: support@tcfusion.dev
Privacy: privacy@tcfusion.dev
TC Fusion LLC